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 |  | AFFINA
Inbound Customer Service Representative
| Office Location | Schedule | | Peoria, Illinois | Full Time/Part Time |
| Job Description
Customer Service Representatives positively and professionally respond to customer contacts received from a variety of sources providing complex or technical customer service. Customer service may include detailed product information, problem identification, needs assessment, and/or sales. Representatives troubleshoot customer issues, researching answers from a variety of tools and background knowledge, including scripts, actual products, product literature, the Internet and computer databases. | Minimum Job Requirements
- High School Diploma or GED
- Scheduling flexibility in accordance with account requirements
- Demonstrated customer service and troubleshooting skills
- Data entry skills 25wpm with 64% accuracy
- Basic PC Knowledge
| | Apply Online |
| AFFINA
Bilingual (French & Spanish) Customer Service Representative
| Office Location | Schedule | | Peoria, Illinois | Full Time/Part Time |
| Job Description
Customer Service Representatives positively and professionally respond to customer contacts received from a variety of sources providing complex or technical customer service. Customer service may include detailed product information, problem identification, needs assessment, and/or sales. Representatives troubleshoot customer issues, researching answers from a variety of tools and background knowledge, including scripts, actual products, product literature, the Internet and computer databases. | Minimum Job Requirements
- High School Diploma or GED
- Scheduling flexibility in accordance with account requirements
- Demonstrated customer service and troubleshooting skills
- Data entry skills 25wpm with 64% accuracy
- Basic PC Knowledge
- Fluent in both English and Spanish or French
- Able to read, write and speak both English and Spanish or French
| | Apply Online |
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